Purchase Process
What should I do in case of any problems during purchasing
process?
Please,
immediately contact us at
service@apexsql.com with
short description of the problem or call
1.508.528.3493 to speak to an ApexSQL
sales representative. Hours
9-5 PM U.S. Eastern Time and/or by appointment
You can also go
to the Shareit
Customer
Care webpage for information about your order and other questions. There is also a contact page with email address and phone numbers to a
representative that can help you with your order and answer any questions you
may have.
How long does it
take to fill an order or respond to a question?
╖
On-line orders are filled
immediately.
╖
Fax orders are filled within 12
hours of receipt as long as payment is received with the order.
╖
Mail orders are filled within 5
to 8 business days of receiving them.
╖
Email
responses are handled within 2-4 hours typically, with a maximum of 24 hours.
╖
Purchase orders are usually processed within 4 hours of receipt
Do you charge VAT Tax
ApexSQL does not collect or distribute or VAT taxes regardless or
country of origin or corporate / non corporate status
On-Line
Purchase Process
What kind of
credit cards do you accept?
All
major credit cards are accepted (Visa, MasterCard/Euro card, American Express,
and Diner's Club.). During the registration process, you will be given an option
to place a fax or mail order as an alternative to the standard online credit
card order.
Is it safe to
use my credit card on ApexSQL purchase site?
This
depends on how carefully a site has worked to ensure your credit card
information is kept secret. As explained above, Shareit has taken great precautions
to ensure that your credit card information is kept secret. RSA security is
generally regarded as some of the strongest that is available -- please visit
their site for more information. With the security precautions in place, your
order is as secure as phoning an order into a mail-order software house.
How long does it
take to obtain my unlock code after I purchase a product online by credit
card?
After
our registration service receives your online credit card order, it may take up
to several hours to authorize your transaction. As soon as your charge is
authorized, you will receive an authorization e-mail with your serial number. In
the unlikely event that your credit card is declined, you will receive an e-mail
stating the reason. If you do not receive any e-mail within 24 hours - there may
be a problem with your order. In that case, kindly contact us by e-mail at
sales@apexsql.com with your name, and the approximate date and time of your
order to obtain the status of your order.
How does your
security work?
Shareit
uses a VeriSign certificate for Secure Socket Layer (SSL) transactions. VeriSign
certificates offer strong RSA-based encryption for secure transactions and allow
a wider variety of browsers to be used than with certificates from other
companies. Netscape Navigator versions starting at 2.0 are supported as well as
Microsoft Internet Explorer versions 3.0 and above. All of this means that your
credit card information is sent directly to the credit card processor in a very
secure manner, so that nobody else can see it. That protects you by ensuring
that nobody but you and the credit card processor will see your card.
How
will the purchase appear on my credit card statment?
WWW.SHAREITINFO.COM will appear on your credit card statement, and not
the name of ApexSQL. You will receive an order confirmation and receipt by
e-mail at the time when your credit card is charged.
Other
Types of Purchases
Can I purchase
with a check or Purchase Order?
Yes - please
click
here for a
special Purchase Order FAQ
Can I order via
phone?
Shareit
offers a Toll-Free (for U.S. and Canada calls) Voice Registration Service.
1-800-903-4152
for US and Canadian customers
+49-221-310-88-30
for customers from all other countries. (office in Germany)
Before
placing the order, please make sure you know the Product ID (see the table
above). Please note that these numbers are for phone orders ONLY
Please have
Product ID ready when you call. Product IDs can be found on the purchase
page for each individual product.
Can I order via
fax?
Yes,
for using a Fax Registration Service please fill Registration Form and it to:
1-724-724-850-8187
for US and Canadian customers
+49
221 31088 29 for customers from all other countries. (office in Germany)
How can I get
the physical media for the software I purchased and what is the cost?
We offer physical media
in the form of a CD (CD on Demand) in addition to the electronic delivery of
our software. CDs on Demand are generally produced and mailed to you within
one business day following receipt of payment. Saturdays and Sundays are not
business days. Depending on location the media should arrive 5-10 days
later. The cost is $15 per CD ordered and it includes shipping.
What exactly will I receive if the product is delivered by e-mail?
You will receive an order confirmation email
that will include the unlock code or codes for your software. The confirm
will also include your purchase reference number and payment confirmation.
The confirmation also includes contact information and instructions for
ordering, payment,
shipping procedures, service, support, and product registration . Credit
card information is not included.
ApexSQL
specific
What type
of license should I buy: Individual, Site
or Enterprise?
ApexSQL
has three types of license: Individual,
Site and Enterprise.
With the Individual License, the
software can be used by one individual only.
A Site
license allows the software to be used by an UNLIMITED number of users at a
given corporate site. See
below for more notes
on license descriptions taken from the End-User License Agreement ("EULA")
A Corporate license allows for
UNLIMITED number of users at a company regardless of separate physical
locations.
How
do I activate the ApexSQL software I have with the unlock code I purchased?
When
you run the software for the first time you will get a Software Activation form.
If you have opted to purchase the software and have an unlock code, enter it in
the unlock code box in this form. You will get a message confirming or
denying the authenticity of your unlock code. If successful, the 14 day trial period limitation
of the software will now be activated.
How do I install
the ApexSQL software I want to try?
The
file you download is an install file. Simply run install file by double
clicking on it and follow the instructions for installation.
I want to buy
several ApexSQL products. Are any discounts available?
ApexSQL
offers several packs û see Purchase Page that offer discounts of 20% or more off
the combined purchase prices of each individual product.
How
do I get upgrades?
Upgrades
will be posted periodically, mainly for bug fixes but there may be functionality
upgrades as well. If the release number on the download page has changed
but the version number has not (i.e. 3.5.35 to 3.6.44) then this is new release
and not a new version and if you have previously purchased the software you can
install the new release for free. You can simply download the new
installation file, un-install the previous version and install the new release.
You will not have to re-register the software - unlock codes are written into your
registry and are unaffected when the software is uninstalled.
What
happens if I lose the unlock code?
The
unlock code is displayed on the about form. If you lose the unlock code and
don't have access to a previously installed version you can contact
sales@ApexSQL
with name, email address and proof of purchase if available.
How can I be notified of product
upgrades and new releases?
You are automatically subscribed to
the ApexSQL e-Newsletter when you register on the website. Click
here for an example
You can sign-up for newsletter
without registering on the site
by going to the home page and entering email address here:
You will also be automatically subscribed to
the Product Update Alert for any products you download and/or purchase.
Click
here for an example
Can I
register my purchase with ApexSQL
Yes,
please register as a customer via "Member Area" section of ApexSQL site and you will be offered an opportunity to register each unlock code you have
purchased. Registration benefits include the ability to store your unlock code
in
case you lose it, receive gratuity unlock codes for new products like Chameleon Log
automatically as well as benefit from other customer incentives, premium support
(your username will be identified with purchases you have made and will receive
priority support). Product registration will also allow you access to the
Customer Center and the many value added downloads that it offers.
What is the difference between Activating and Registering
Software?
The
14 day time limitation (aka time bomb) is eliminated when the product is
ACTIVATED with a valid unlock code obtained via the purchase process. You
can then register the product (see above) to formally notify ApexSQL of
your purchase, store your unlock code information and gain access to various
registration benefits.
Can
I change my registration details like name, address and email?
Yes,
if you have successfully registered a unlock code you can later change registration
details via on-line Profile page.
Can I transfer a license I own to another user?
You can
transfer all of your rights under the End-User License Agreement (EULA),
provided you retain no copies, components, media or any part of the
software. Notification of transfer must be done in writing to ApexSQL and
must include all software identification information. We also require that
you inform us of the complete new user contact information.
Can I upgrade to Studio or Studio Universal if I have purchased one or more
products previously?
Yes, we
will acknowledge the price you already paid for your existing product(s). An
upgrade fee can be determined by taking the difference between the current
list price of Studio (or Universal) at the time of purchase and the monies
spent for your previously purchased product(s). Please contact
Sales@apexsql.com or call 866-665-5500 for more details.
Are there discounts for purchases
of multiple units of software?
We offer a tiered licensing
schedule for our products. The more licenses that you buy, the less the
price per unit. One to three licenses are at list price. The next two
levels, four to six units and seven to 10 units are discounted,
respectively. After 10 units we offer a Site license or an Enterprise
license. See Appendix A below for descriptions of different license levels.
Do you offer academic discounts?
Yes, we
offer discounts to academic institutions. You will need to send an email
from an academic email domain or fax a copy of letterhead to establish your
association with the institution. Please contact
Sales@apexsql.com or call 866-665-5500 for more details.
Do you offer competitive upgrades?
Yes we do with proof of
purchase. Please contact
Sales@apexsql.com
or call 866-665-5500 for more details.
What is your Tax Identification Number?
The Federal Tax ID for Lockwood Technical Svc
Inc ("ApexSQL") as follows:
04-3420258
I
need a W9 form. Can you provide it?
Click on the image below to enlarge.
This is a completed W9 form you can use for your records. You will need to
set page setup margins for top and bottom to 0
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